Hospice Clinical Nurse Manager in West Palm Beach, FL at MorseLife Health System

Date Posted: 1/14/2020

Job Snapshot

Job Description

Express Your Inner Greatness Within a Great Place to Work!

MorseLife Health System is now seeking a Clinical Nurse Manager for Hospice! We invite you to be part of one of the Best Places to work for according to the South Florida Business Journal!


Clinical Nurse Manager for Hospice


The Clinical Nurse Manager Hospice is to supervises, evaluates and coordinates the various component members of the interdisciplinary team; assures continuity of care from admission to discharge or transfer to bereavement; serves as patient advocate and coordinator for other social services and health care providers in the community who are involved in the care of the team’s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement.

This position will report to the Director of Clinical Services for Hospice and have dotted line accountability to the Hospice Steering Committee.


Teamwork. Passion. Impact. Leadership. Quality. Customer Focus. These are more than just our guiding attributes. They’re the values shared by each member of our team – and the principles behind our success as a 5-Star, Gold Seal, nationally recognized senior care provider. If these traits resemble you as a whole, you may be an excellent match for our most current opportunity:


How to make an impact:


Patient Care Services

  • Monitors all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.
  • Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met.
  • Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
  • Assures complete and accurate data and documentation are available to make re-certification decisions and further assures that those decisions are made on a timely basis.
  • Reviews all imminent “alive” discharges to assure effective discharge planning.
  • Monitors the team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
  • Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.
  • Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
  • Participates in on-call rotation.


Staff Supervision and Management


  • Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Director of Clinical Services.
  • Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in-services on MorseLife Hospice values, principles, practices and specific team growth needs.
  • Acts as a resource and mentor for staff re-clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior.
  • Oversees staff scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.
  • Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses.


Quality Improvement/Regulatory Compliance


  • Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with MorseLife Hospice’s policy and all regulatory bodies.
  • Participates in performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement.
  • Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.
  • Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.
  • Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
  • Participates in the Outcomes Management and annual program review.
  • Performs utilization review of continuous care and inpatient levels of care for all patients on team.


Customer Service/Sales/Marketing


  • Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other MorseLife Health System entities/departments, and are resolved promptly and satisfactorily.
  • Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.
  • Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
  • Visits LTC, Contract Bed facilities, and patient’s homes to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.
  • Participates in providing in-services to customers along with other team members, Director of Clinical Services and other program staff.
  • Participates in professional, voluntary or community service organizations

Job Requirements

What you’ll bring to the table:

  • Hospice/Palliative Care experience
  • Possession of a current license to practice as a Registered Nurse in the State of Florida.
  • Clinical background with Bachelor Degree, preferred.
  • Minimum of two supervisory experience, preferred.
  • Minimum of two years Hospice and/or Home Health experience preferred.
  • Valid CPR Card
  • Must possess:
    • Valid driver’s license
    • Dependable transportation
    • Proof of automobile insurance


Apply Now!


MorseLife is an Equal Opportunity Employer and a Drug-Free Work Place.


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