Volunteer Service Manager in West Palm Beach, FL at MorseLife Health System

Date Posted: 7/6/2018

Job Snapshot

Job Description

Express Your Inner Greatness Within a Great Place to Work!

MorseLife Health System is now seeking a Volunteer Service Manager! We invite you to be part of one of the Best Places to work for according to the South Florida Business Journal!


Volunteer Service Manager


The Volunteer Service Manager will be under the direction of Director of Clinical Services. This role is responsible for overseeing, coordinating and supervising the activities of volunteers in both patient care and non-patient care settings. This manager provides volunteer support and serves as liaison to volunteers, team members, and facility staff.

How to make an impact:

  • Selects, assigns, and schedules volunteers to meet patients’ and/or families’ needs or requests to ensure volunteers are staffed to meet assistance requests. Conducts regularly scheduled meetings with assigned volunteers, providing on-going training, and support as needed. 


  • Surveys teams to regularly assess for volunteer assistance. Designs and implements community volunteer recruitment plan with help of team leaders. Promotes utilization and integration of volunteers with teams, assists with coordination of life enrichment events, evaluates all aspects of volunteer programs to ensure effectiveness, and recommends changes as appropriate.


  • Maintains accurate documentation of volunteer assignments including documentation of hours served. Charts volunteer assignments on transdisciplinary plan of care. Updates patient plan of care in clinical team conference. Reviews and evaluates volunteer documentation for quality and timeliness. Reports volunteer activity at team conferences. Completes all requisite documentation and electronic medical records according to agency standards. 
  • Assists with recruitment, selection and training of volunteers. Precepts and assists with volunteer orientation and in-service training as assigned; assesses the volunteer’s working relationship with assigned team and staff. Evaluates volunteers annually in consultation with teams. Oversees demonstration of volunteer competencies on assigned teams. 
  • Identifies community outreach opportunities such as job fairs. Festivals and other community events, and assists with networking and presentations in the community. Assists with and participates in volunteer recognition programs, special events and other projects as assigned. Participates in large and small scale event planning; serves on committees as assigned. 
  • Maintains accurate records and files, and provides timely statistical data and activity reports on volunteer participation. Completes all appropriate documentation. 
  • Performs other duties as required. 
  • Consistently demonstrate positive customer-service responsiveness according to agency standards. 
  • Promote and comply with organizational practices related to diversity matters.

Job Requirements

What you’ll bring to the table:

  • Masters of social work, public administration or a related field. (Preferred)
  • Some experience in volunteer management, training or in community relations.
  • Any combination of education, training and experience that provides the knowledge, skills and abilities listed below:
    • Knowledge of general management principles and practices.
    • Knowledge of adult learning principles and program evaluation techniques and methods, preferably related to volunteer and/or social-service delivery programs.
    • Ability to exercise directions and good judgment in applying and interpreting agency policies and procedures.
    • A valid driver’s license and good driving record. 
    • Proficient in the use of Microsoft Office.

Teamwork. Passion. Impact. Leadership. Quality. Customer Focus.

These are more than just our guiding attributes. They’re the values shared by each member of our team – and the principles behind our success as a 5-Star, Gold Seal, nationally recognized senior care provider.  If these traits resemble you as a whole, you may be an excellent match for our most current opportunity:


Apply Now!


MorseLife is an Equal Opportunity and Drug-Free Work Place.